Terms and conditions of sale

PREMISES

These conditions of sale refer to the sale of products on this website:

www.pharmaflorence.com

The products marketed on the site are offered and sold by GaD ArK Studio Group srl, with a registered office in via Arduino Miccinesi, 1 – 50127 Florence (FI), p. i. and c. f. 06435290488, registered in the Commercial Register of Florence (FI-628169). pec: gabriele.dicarlo@pec.architettifirenze.it

It is possible to request information, send communications, ask for assistance, or submit complaints, by contacting GaD ArK Studio Group srl, in the following ways:

  • by phone, at 055-4491006, from Monday to Friday at the following times: 9:00 – 13:00;
  • by email, at info@gadarkstudiogroupsrl.com;
  • by pec: gabriele.dicarlo@pec.architettifirenze.it

It is forbidden to sell and/or distribute products purchased on

www.pharmaflorence.com

ORDERS

Orders can be sent electronically, subject to free registration on the website. When ordering, please check the accuracy of the data and the delivery address. In case of errors, please inform us promptly at info@gadarkstudiogroupsrl.com OR gabriele.dicarlo@pec.architettifirenze.it

CUSTOMIZING

You can customize the product you choose. The service is free, but it must be requested at the time of order by filling out the appropriate field. It is always recommended that you provide a phone number so that the staff can contact you to assess the personalization and obtain your approval for any eventual variation based on the item selected. Depending on the model’s characteristics, customization is done in different parts of each object.

N.B. Subject to subsequent telephone or email agreements, the personnel will perform the customization exactly as indicated by the customer in the field provided. For more information, please refer to the personalization page of the site.

PRICES

The prices shown are expressed in euros and include VAT for the Member States of the Euro pean Union. Shipping is free throughout Italy. For other countries, a contribution is required for shipping costs.

For direct orders in non – EU countries, local duties and taxes may be required at the time of delivery.

PAYMENT

Payment can be made by choosing one of the following methods:

  • Credit Card (Stripe)
  • Paypal
  • Cash on delivery (with a surcharge of € 5)
  • Bank transfer –

data for transfer: c/c: GaD ArK Studio Group srl iban: IT49I0100502816000000001066 bic: BNLIITRR Bank: BNL AGENCY N°13 FLORENCE Reason for payment: the customer must indicate the cause of the transfer, the date, and the order number available in the confirmation email (e.g.

“order 01/01/21 n. 100012345’).

BILLING

Once the order has been completed, the customer can request the issuance of the electronic invoice by filling in the form on the personal website. All required data must be ente red correctly. The customer will receive the invoice on his portal or by certified email after sending it to the tax authority. An invoice can only be requested at the time of the order. Requests made after the order date will not be accepted.

DELIVERIES AND SHIPMENTS

Throughout Italy, shipping is free. If orders arrive at the company by 12:00 (noon), they are fulfilled in the afternoon of the same day, subject to item availability. If you pay by bank transfer, your order will be fulfilled as soon as the funds are credited (this takes about 3 working days). If you want to expedite the shipment, please send an email to (info@gadarkstudiogroupsrl.com) indicating the buyer’s name and order number together with a copy of the payment advice. The delivery time is solely determined by the carrier’s stated time. In general, in Italy, delivery occurs within 24 hours of payment for locations in the center-north and center-south; for more distant locations or islands, delivery times range from 48 hours to three working days. In the case of the other countries, the time frame is longer than three working days.

REFUNDS AND RETURNS

The customer has the right to cancel the contract submitted with the Seller without penalty within fourteen (14) days of receiving the products purchased on www.cosebelleantichemoderne.com. GaD ArK Studio Group srl guarantees a full refund of the returned product. Personalized products are exempt from the right of withdrawal. Furthermore, no reimbursement will be made for any unlabeled or unlabeled, used, or incomplete products.

The customer must initiate the return request from their area of the website. If the original packaging is unavailable, the goods must be returned in an appropriate packaging that provides adequate protection against damage during transport.

If the return is not made due to the company’s initial error, the customer is responsible for the shipping costs.

COMPLIANCE AND WARRANTY

The customer must ensure that the products received correspond to the products ordered. If the products delivered are defective or non-compliant with the order, the customer must contact GaD ArK Studio Group srl within 48 hours of delivery by sending an email to info@gadarkstudiogroupsrl.com with a photo of the deformities encountered. All GaD ArK Studio Group SRL products have a 24-month warranty from the date of delivery. The guarantee only applies to the original purchaser and does not cover damage caused by normal wear, accidents, abuse, or material wear and tear. We also warn that the images and colors of the articles on the site may not exactly match the real ones due to different types of screens or web browsers.

METHODS OF PAYMENT

Purchases made on GaD ArK Studio Group srl www.pharmaflorence.com can be paid by credit card, PayPal, cash on delivery, or bank transfer. Every purchase is made with the utmost security thanks to the use of the most advanced tec hnological systems in the field of e-commerce and coding systems (SSL) to protect your personal data and your credit card information from unauthorized access. The credit card data is sent to PayPal during the order and is protected against unauthorized access by the encrypted transfer of SSL (‘Secure Socket Layer’) data. Such data shall not be accessible to third parties. Once your order is complete, you will receive a confirmation email containing your order number and a summary of your purchase details. Remember that you can check the status of your order at any time in the dedicated section of your profile.

SHIPPING TIME

GaD ArK Studio Group srl will process the order within 24-48 hours after it is received. GaD ArK Studio Group srl undertakes to ensure that the order is delivered within 2– 30 working days from the order confirmation. Shipping to Italy is free. The courier will take about 48 working hours to deliver the package.

Shipments out of Italy will be priced according to the country of arrival. In this case, the courie r will take about 5–7 working days to deliver your package. GaD ArK Studio Group srl would like to remind its loyal customers that delivery times may be delayed in the days preceding holidays, and that couriers will not deliver on holidays and weekends.